All orders can be canceled within 12hours after payment. Please contact us via the Support Ticket Portal.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item and as described.
Our highest priority is to make you happy, so everyone who shops on Hot Fashion receives the following guarantees:
- Full cash refund if you don’t receive your order;
- Full or partial refund if the item is not as described;
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, holiday bottlenecks).
Damaged, defective, or incorrect items must be reported within two days of delivery via a support ticket with photo attachment to be considered eligible for a cash return. Please note you are solely responsible for the return shipping expenses. We highly recommend that you opt for package tracking. We are not responsible for lost return packages.
Please do not send your purchase back to us unless we authorize you to do so. Contact us via our support ticket portal and we will guide you through the steps. We are always ready to give you the best solutions!
NOTE: Unless the package is damaged, defective, or incorrect and is approved by our customer service representative full cash return option will be available. Otherwise, special consideration approved returns after shipment is refunded via in-store credit with a 10% warehouse stocking fee in the form of a HotFashionCo E-Wallet.